Let us see your screen and fix it for you
Do this while you're on the phone or a video call with us. It takes about a minute, and you can stop us at any time.
It looks like you're on a phone or tablet. Open this page on the computer you need help with: remote.dependentmedia.com
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Download RustDesk
Download for Windows (25 MB)Please don't rename the file. Its name tells it how to reach us.
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Open it
Open the file you just downloaded. It's in your browser's downloads list or your Downloads folder. There's nothing to install.
If Windows asks for permission, click Yes. If you see "Windows protected your PC", click More info, then Run anyway.
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Read us your ID and password
The RustDesk window shows Your Desktop on the left, with an ID (9 or 10 digits) and a One-time password. Read both to us. You'll see our mouse start to move.
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Download RustDesk
Mac with Apple chip (M1, M2, M3…) Mac with Intel chipNot sure which? Click the Apple menu, then About This Mac. "Chip: Apple M…" means Apple chip. "Processor: …Intel…" means Intel.
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Install and open it
Open the download, drag RustDesk into Applications, then open RustDesk from your Applications folder. If your Mac warns that it came from the internet, click Open.
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Connect it to us (first time only)
Copied
- In RustDesk, open Settings (the ⋮ menu next to your ID), then Network.
- Click Unlock network settings and enter your Mac's password.
- Under ID/Relay server, click the paste icon (Import server config), then Apply.
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Allow screen sharing
RustDesk asks for Screen Recording and Accessibility (sometimes Input Monitoring too). For each one, click Open System Settings and switch RustDesk on. Then quit RustDesk (⌘ Q) and open it again.
Your Mac only asks for this the first time. Without it we'd see a blank screen or couldn't click anything.
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Read us your ID and password
Read us the ID and One-time password shown on the left of the RustDesk window.